Terms of service.

Last updated 26 August 2026.

1. Who these terms are with

This website is operated by EduGrade AI LTD, based at 4 Four Acre Drive, Bedford, United Kingdom. In these terms, “we” and “us” mean EduGrade AI LTD, and “you” means the person using the site.

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. What this site is

This is a marketing website. It describes the kind of work we do and the shapes that work usually takes.

It draws a deliberate line between two kinds of content, and the line is worth understanding before you rely on either.

• Case studies describe work or products Aivomate has actually built. Client details are anonymised where appropriate, and figures are given only where we can stand behind them.
• Examples are illustrative automation scenarios. They show how a workflow of that shape could be designed. They are not descriptions of delivered work.

Neither is a promise about what your project would involve, how long it would take or what it would cost. Every process is different, and what worked elsewhere is a starting point for a conversation rather than a specification for your own.

Nothing on this site is an offer capable of acceptance. A quotation, a timeline or a commitment from us exists only when it is given to you in writing and signed.

3. What this site is not

The content here is general information. It is not legal, financial, regulatory, employment or professional advice, and it should not be relied on as a substitute for advice about your own circumstances. Where a page discusses a regulated activity — data protection, recruitment, compliance — it describes how automation can support a process you already run, not how you should meet your obligations.

4. The assistant

The chat assistant on this site is software. It is not a person, it does not speak for us contractually, and it can be wrong. Specifically:

• Its answers may be inaccurate, incomplete or out of date, and should not be relied on.
• It cannot agree a price, a scope, a date or any other commitment. Nothing it says binds us.
• Anything that matters should be confirmed with a person. It will pass your enquiry to our team if you ask it to.

Please do not send confidential information, personal data about other people, credentials or anything commercially sensitive through the assistant. How its messages are handled is set out in our privacy policy.

5. Acceptable use

You agree not to:

• use the site or the assistant unlawfully, or to send anything unlawful or abusive;
• attempt to gain unauthorised access to the site, its hosting, our automation service or any connected system;
• probe, scan, overload or otherwise interfere with the site's availability, including through automated request volume;
• scrape or bulk-collect content from the site for commercial purposes without our written permission;
• use the assistant to attempt to extract its instructions, to generate content unrelated to our services, or as a general-purpose AI tool.

We may restrict access to anyone who does these things, without notice.

Our robots.txt is the written permission referred to above. It names the crawlers we welcome — including those that gather material for AI search tools — and anything it allows is allowed. We would rather be read and cited than not, and this clause is aimed at bulk copying of the site, not at ordinary crawling.

6. Intellectual property

The content, design, illustrations, code and branding on this site belong to us or are used with permission, and are protected by copyright and other rights. You may read, print and share pages for your own or your organisation's information. You may not republish, sell, or present them as your own, and you may not use our name or logo to suggest an association that does not exist.

Quoting a short passage with a link back to the page is welcome and needs no permission.

7. Enquiries you send us

When you describe a process to us, you keep every right in it. We use what you send only to respond to you and, if it goes further, to do the work. We treat it as confidential.

In return, please only send us information you are entitled to share. If you are bound by a confidentiality obligation to someone else, describe the shape of the problem rather than the detail.

8. Availability

We aim to keep the site available, but we do not guarantee it will be uninterrupted or error-free. We may change, suspend or withdraw any part of it, including the assistant, at any time and without notice.

9. Other sites we link to

Where we link to another organisation's site, it is because we think it is useful. We do not control those sites and are not responsible for their content or their handling of your information.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are not liable for any loss arising from your use of this website or reliance on its content or on the assistant — including lost profits, lost business, lost data or any indirect or consequential loss. This page is information; decisions you take on the strength of it are yours.

If we do work for you, our liability for that work is governed by the agreement covering it, not by this page.

If you are a consumer rather than a business, nothing here affects your statutory rights.

11. Changes to these terms

We may update these terms. The version on this page at the time you use the site is the one that applies, and the date at the top tells you when it last changed.

12. General

If any part of these terms is found to be unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it.

These terms are between you and us. Nobody else may enforce them under the Contracts (Rights of Third Parties) Act 1999.

13. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact

Questions about these terms go to info@aivomate.com.